Billing support and rebills cancellation
Username and password trouble shooting
1. Please make sure your login and password were entered correctly. Pay attention that both of them are case sensitive. We recommend copying and pasting your login and password. You can use the password reminding service for customers billed by CCBill (https://support.ccbill.com) or
2. If you have just signed up and your login is not working, please wait 5 minutes for the login to activate. If you still have troubles getting in afterwards, send us a trouble ticket from this page and we will deal with your issue as soon as possible.
Paysite access trouble shooting
1. If you see the"cannot display the webpage" error while connecting to members area,
We strongly recommend you to install firewall and antivirus software to prevent
Video clips trouble shooting
Problem description: When clicking on the link of video clip the Windows Media Player (RealPlayer or another default video player) appears and asks for password and/or the downloading process stops.
Perform right-click on the link of the video clip and then choose
'Save Target As...' option. Then open video clip with Windows Media Player
(or another default video player) upon downloading complete.
Problem description: Windows Media Player (or another default video player) does not run downloaded video clip.
You should have Windows Media Player (http://www.microsoft.com/windows/windowsmedia/download/)
installed to play WMV files.
If problems with playing video clips still
remain, please, fill in and send us Customer Service form with problem
description which is placed below.
Adult Affiliate Program